Call Center Agent - Banking Sector (Contract)

Join Infomedia Nusantara as a Call Center Agent in the banking sector and become the voice of exceptional customer service in Semarang! This is a fantastic opportunity for dynamic individuals who thrive in fast-paced environments and are passionate about delivering top-notch customer experiences. As a Call Center Agent, you'll be the first point of contact for our valued clients, ensuring their inquiries and concerns are addressed promptly and professionally. With a strong focus on customer satisfaction, you'll play a crucial role in maintaining our banking clients' trust and loyalty.

At Infomedia Nusantara, we pride ourselves on providing a supportive and collaborative work environment. Our team is dedicated to helping you grow and succeed, offering ongoing training and development opportunities to enhance your skills and advance your career. Whether you're a seasoned professional or just starting out, we welcome individuals with a genuine passion for customer service and a commitment to excellence.

In this role, you'll use industry-standard tools like CRM systems, call handling software, and communication platforms to manage customer interactions efficiently. Daily, you'll handle a variety of customer inquiries, from account-related questions to technical support, all while maintaining a high level of professionalism and empathy. Join us and be part of a team that values your contributions and strives to deliver outstanding service to our clients.

📋 Tanggung Jawab Pekerjaan

• Handle incoming and outgoing customer calls with a focus on resolving inquiries and concerns promptly and professionally.
• Use CRM systems and call handling software to manage customer interactions and maintain accurate records.
• Assist customers with banking-related queries, account management, and technical support issues.
• Provide excellent customer service by being polite, patient, and empathetic in all communications.
• Collaborate with the team to ensure consistent and high-quality service delivery.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Maintain a high level of professionalism and confidentiality in all customer interactions.
• Adhere to company policies and procedures, including data privacy and security guidelines.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role, preferably in the banking sector.
• Strong communication skills, both verbal and written, in Indonesian.
• Familiarity with CRM systems and call handling software, such as Salesforce or Zendesk.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proven track record of delivering exceptional customer service and meeting service level agreements.
• Willingness to learn and adapt to new technologies and processes.
• High school diploma or equivalent. A bachelor's degree in a related field is a plus.
• Ability to work well in a team and collaborate effectively with colleagues.

🛠️ Keahlian

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