Customer Service Officer (Malls) - Bali

Join our dynamic team as a Customer Service Officer (Malls) in beautiful Bali! We are seeking a passionate and customer-focused individual to ensure a seamless and enjoyable shopping experience for all visitors. In this role, you will act as the bridge between shoppers, tenants, and management, providing exceptional service and resolving any issues that may arise. Our malls in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung are vibrant hubs of activity, and we need someone who can thrive in a fast-paced environment.

At Private Advertiser, we are committed to creating a memorable shopping experience for our customers. As a Customer Service Officer, you will be responsible for greeting shoppers, assisting with inquiries, and ensuring that all our tenants have a successful and enjoyable experience. You will use our in-house CRM system, ShopperConnect, to manage customer interactions and track service requests.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to shoppers and tenants, ensuring their needs are met and their shopping experience is enjoyable.
• Assist with the setup and operation of mall events, including promotions, pop-ups, and tenant activations.
• Resolve customer complaints and issues promptly and professionally, using our CRM system, ShopperConnect.
• Train and mentor new staff members, ensuring they understand our service standards and company policies.
• Monitor and maintain the cleanliness and presentation of the mall, ensuring a welcoming environment for all visitors.
• Collaborate with management and other departments to improve the overall shopping experience and address any operational issues.
• Provide regular reports on customer feedback, service levels, and operational performance to management.
• Stay up-to-date with industry trends and best practices in customer service and retail operations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field, preferably in the retail or hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills and a customer-focused mindset.
• Fluency in English and Bahasa Indonesia, with the ability to communicate clearly and professionally.
• Familiarity with CRM systems, such as ShopperConnect, is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Valid driver's license and a reliable vehicle for mall coverage.
• Willingness to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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