Service Desk Analyst - Immediate Hiring in Bali (Canggu/Ubud/Denpasar)

HCLTech · 📍 Canggu, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
We are looking for a skilled Service Desk Analyst to join our team in Canggu, Bali. This is an immediate hiring opportunity for the right candidate who is passionate about providing excellent IT support and service. As a Service Desk Analyst, you will be the first point of contact for our clients, handling their IT issues and ensuring their smooth operation. This role offers a competitive salary and a dynamic work environment in one of the most beautiful locations in the world.

📋 Tanggung Jawab Pekerjaan

Provide first-line IT support to clients, resolving hardware, software, and network issues.,Document and track all IT incidents and service requests.,Escalate complex issues to the appropriate technical teams.,Maintain and update IT service management systems and databases.,Monitor and report on service desk performance metrics.,Train and mentor new team members.,Ensure compliance with IT service management policies and procedures.,Provide excellent customer service and support to internal and external clients.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum 2 years of experience in a Service Desk or IT Support role.,Strong knowledge of ITIL framework and best practices.,Proficiency in using IT service management tools such as ServiceNow, Jira, or similar.,Excellent communication and problem-solving skills.,Ability to work independently and as part of a team.,Fluency in English, both written and spoken.,Experience in a multicultural environment is a plus.

🛠️ Keahlian

IT service managementIncident and problem managementCustomer serviceTechnical troubleshootingCommunication skillsTime management
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